Acceptable use & reporting
What’s not allowed, how to report it, what happens, and how to appeal.
MatrixMedia is an open, federated media platform. To keep it usable and lawful, everyone who streams, posts, donates, or chats agrees to the rules below.
What’s not allowed
- Illegal content — anything unlawful where the operator or the user is located, including content that sexually exploits or endangers minors (CSAM), which is reported to the appropriate authorities and never tolerated.
- Harassment & threats — targeted abuse, stalking, doxxing, or incitement of violence against a person or group.
- Hateful conduct — content that promotes violence or hatred against people based on protected characteristics.
- Fraud & deception — scams, payment fraud, impersonation, or misleading donation/subscription solicitations.
- Malware & platform abuse — distributing malicious software, spamming, or attempting to disrupt or overload the service.
- Non-consensual intimate media and other content that violates a person’s privacy or dignity.
Creators are responsible for the content they broadcast and for content in the channels they host.
How to report
- In the apps: use the Report action on a message, user, room, live stream, or recording. Reports go to the operator’s moderation queue.
- By email: contact argi@steegler.com with a link or identifier (channel, stream, recording, or user ID) and a short description.
Reports are reviewed by a human operator. Please report in good faith — repeated bad-faith or automated reporting may itself be treated as abuse.
What happens after a report
- The report enters the operator moderation queue.
- An operator reviews the reported content and context.
- The operator takes an action proportionate to the violation, or dismisses the report if no violation is found.
- Every action is recorded in an append-only audit log with the operator, reason, and timestamp.
Enforcement actions
- Content removal — force-stop a live stream, or hide / delete a recording.
- Account suspension (reversible) — a suspended account can still sign in and read, but cannot stream, broadcast, or transact (donations/subscriptions) until the suspension is lifted.
- Account deactivation (permanent) — for severe or repeated violations, the Matrix account is deactivated.
Appeals
If you believe an action against your content or account was a mistake, you can appeal by emailing argi@steegler.com with your Matrix user ID and the action you’re appealing. We aim to respond within a reasonable time. Suspensions are reversible; if an appeal succeeds the restriction is lifted.
Source
MatrixMedia is open-source under Apache-2.0. The moderation pipeline that enforces this policy is in github.com/MatrixMedia-Project/matrixmedia.