Privacy & data
What we store, what we don’t, and how to delete your account.
What we store
- Account & profile. Your Matrix user ID and any creator profile fields you set (display name, avatar, Lightning Address, Stripe connect ID).
- Streams. Channel ID, start/end timestamps, recording metadata, viewer counts. The video itself is stored only if you opted to record.
- Donations. Amount, currency, BOLT11 invoice + payment hash for Lightning, Stripe charge ID for cards. We use these for receipt confirmation and creator earnings reports.
- Operational logs. Request logs (path + status code + timestamp) retained ~7 days for incident response.
What we don’t store
- Your wallet’s seed phrase, private keys, or balances.
- Lightning preimages beyond what’s needed to confirm a payment (we discard the preimage after verification).
- Recording video bytes you didn’t opt to record. Live streams flow through the SFU and are dropped immediately after.
- Stripe card numbers (Stripe handles them — we only see the last four).
- End-to-end encrypted message content. Matrix rooms with E2EE stay encrypted; we read only public state events related to streams.
Lightning custody
The MatrixMedia operator never custodies Lightning funds. Donations route via LNURL-pay or BOLT11 directly to the creator’s wallet. We see only the invoice and the payment hash — the same data the creator’s wallet would record.
Federation & remote viewers
If a viewer joins from a remote Matrix homeserver, that homeserver receives stream state events for the rooms it federates with. We can’t control what the remote homeserver does with that data — it’s the same trust model as any other Matrix room.
Deleting your account
Email argi@steegler.com with your Matrix user ID. We’ll wipe creator profile fields, donation history (kept anonymised for accounting if a payout already occurred), and any recordings you uploaded. Matrix-side account deletion goes through your homeserver admin.
Source & audit
MatrixMedia is open-source under Apache-2.0. Every line that handles your data is in github.com/steegler/matrixmedia. Audit reports and security disclosures will be linked here once the foundation is incorporated.